Privacy Policy.

1. Introduction

Welcome to Zenergy Home (referred to as "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information collected through our website, zenergy.solar, and during the course of providing our services (including home energy audits, solar installations, roofing, HVAC upgrades, and water testing).

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). This includes:

• Contact Information: First and last name, email address, phone number, and physical billing/mailing address.
• Home Characteristics: Information about your property, including its square footage, utility bills, age, roof status, shading, and heating/cooling equipment characteristics, which you share in our estimation tools or during a free audit.
• Financial Pre-qualification Data: Information required to evaluate financing choices, such as credit profile details, income ranges, and preferred lenders (e.g., Service Finance, Credit Human).
• Usage & Device Details: IP addresses, browser types, device identifiers, and pages visited on our site, collected automatically via cookies, Google Analytics, and Meta Pixel.

3. How We Use Your Information

We use your personal information to deliver our services, maintain our operations, and communicate with you effectively:

• Scheduling and performing complimentary whole-home energy audits.
• Providing instant estimates for roofing, HVAC capacities, and solar production.
• Processing lead capture forms and routing them to our corresponding regional crew or financing partners with your permission.
• Analyzing website traffic and marketing performance via Google Analytics and Meta Pixel to optimize user experience.
• Sending transactional alerts, service notices, and promotional updates regarding rebates and energy incentives.

4. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. We share your information only under the following circumstances:

• Service Providers: With contractors and service technicians operating on behalf of Zenergy Home to execute your physical home audit, HVAC, solar, or roofing installation.
• Financing Partners: With green financing groups (such as Service Finance, Credit Human, Light Reach, or SunGauge) when you request pre-qualification or financing application assistance.
• Legal Compliance: When required by law, subpoena, or government regulation, or to protect the safety, rights, or property of Zenergy Home and our customers.

5. Text Messaging / SMS Consent

By providing your phone number on our contact forms, audit scheduling calendar, or instant quote funnels, you consent to receive text messages (SMS) from Zenergy Home regarding scheduling updates, project confirmations, and follow-ups. Consent to receive text messages is not a condition of purchase. You can opt-out at any time by replying "STOP" or "UNSUBSCRIBE" to any text message received.

6. Data Security and Retention

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. All lead information is securely compiled in our Supabase databases. We retain your information only as long as necessary to fulfill the service goals described in this policy, satisfy legal constraints, or resolve business disputes.

7. Your Choices and Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your record in our databases. To exercise any of these rights, or to opt-out of email marketing campaigns, please contact us at the details below.

8. Contact Zenergy Home

If you have any questions or concerns regarding this Privacy Policy or our data practices, please get in touch with our privacy coordinator: